8999 Palmer Street, River Grove, IL 60171
Hours: Mon - Fri | 8AM - 5PM (CST)
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Terms and Conditions
1. All shipments are F.O.B. our warehouse located in River Grove, IL. All freight charges are paid by the customer.
2. Case packs are shown next to each description Example: 72/36 means the Master Case is packed (72) pieces but you can purchase an inner pack of (36). If no half or inner pack quantity is shown then you must purchase the full case. Place your order in pieces NOT cases. Use the quantity of pieces in the case pack to order the amount you want.
3. Our minimum order requirement is $750.00
4. We sell wholesale only and are not open to the Public. We do not ship to residential addresses and you must have a state sales tax or tax-exempt number to purchase from us.
5. We do not guarantee freight rates. Depending on the size of your order or where your order is shipping, we may use UPS or a local "inner line" carrier to deliver your order. For larger orders, i.e. full truck load, we may use an over the road trucking company or rail transit if available. If you have a preferred trucking company, just let us know.
6. Payment Terms: Regent Products accepts all major credit cards, Money orders, cashier's checks & wire transfers.
A. Proformas: If prepayment is not received within 30 days your order will be automatically canceled. We do not ship any orders on a C.O.D. basis.
B. Open Account: Customers may be eligible to receive Net 30 day terms upon Credit Department approval. A completed credit application is required listing bank information and at least three trade references.
C. Credit Card Payments: Regent Products accepts all major credit cards, Money orders, cashier's checks and wire transfers. Effective May 15, 2016 we will add a 3% processing fee to all payments made via credit card. This processing fee will be waived for any customer who either pays at the time they place their order or within 5 days of the invoice date. Payment can be made via check, wire transfer or ACH without any processing fees.
7. Regent Products Corp. may charge a 15% restocking fee on any order that is pulled then cancelled, refused or returned.
8. Returns - You must have a return authorization number from Regent Products Corp. otherwise the merchandise remains the responsibility of the customer to whom it was oiriginally shipped. No claim will be honored unless the customer has written documentation prior from Regent Products Corp. We do not accept or allow automatic RA (return authorization) numbers from retailers.
9. All orders placed "On-Line" require 48 Hours to process. If you are requesting "Next Day" pick-up, contact our Customer Service Department or your Salesperson at 708-583-1000 after placing your order on-line to make arrangements.
10. Regent Products does not guarantee sales.
11. When your order is delivered, it is the customers responsibility to count cases for accuracy and inspect for damages. Photo proof and a detailed written claim must be submitted. Any damages or shortages must be noted on the trucker's delivery receipt and then reported within (48) hours of receipt.